OFFICE OF THE COMMISSIONER OF CUSTOMS,
CUSTOM HOUSE, CHENNAI.

IMPORTS

EXPORTS

Dial 527 2318

Dial 1955  (or)  527 1918

Welcome Message

Welcome Message

Dial 0

Information by B/E No.

Dial 9

Information by Job No.

Dial 0

Information by S/B No.

Dial 7

Information by IGM

Dial 9

Information by Job No.

Dial 6

Information of DEPB Balance

Dial 7

Information by EGM

DOCUMENT STATUS

IVRS MESSAGE

After the Annexures submitted by the Importer/CHA, a JOB No. is allotted by the System. If the Job no is submitted, a Bill of Entry No will be generated.  If the enquiry is made by Job No the following message will be played

The Bill of Entry for this job number is (read BOE number), repeat (read BOE number). Kindly wait till your information is processed.  (thereafter read the status of BOE)

Once the Bill of Entry Number is generated, the Bill of will be assigned to one of the Appraising Group

This BOE was filed at (time) on (date) and has been assigned to the Appraising group (name) for assessment. Thank you.

Once the Bill of Entry is assigned to a Group, it will be assessed i.e., it will move from Assessment AO to Audit AO to AC/DC Group.

This BOE has been assigned to the Appraising group (name) for assessment. Thank you.

Once the Bill of Entry is assessed, then it goes to Bank for Duty payment.

This BOE was assessed at (time) on (date). It is awaiting the payment of customs duty. The duty amount is Rupees (amount), fine is Rupees (amount), and the penalty is Rupees (amount). Thank you.

Once the Duty Amount is paid, the Bill of Entry will move to Examination yard for Goods registration. If the goods are not presented for examination, the following message will be played.

This BOE has been assessed at (time) on (date) but the goods against this BOE have not yet been presented for examination. Thank you.

If the goods are presented for examination, the following message will be played

This BOE was assessed at (time) on (date), and the goods against this BOE have been presented and assigned for examination in the shed. Thank you

Once the goods have been examined, “Passed out of Customs Charge” order will have to be given by Appraiser (Shed).  If POCC is to be given, the following message will be played.

The goods against this BOE have been examined at (time) on (date) and are awaiting the out of charge order. Thank you.

If  “Passed Out of Customs Charge” order is given, the following message will be played

This BOE has been given out of charge order by Customs at (time) on (date). Thank you

Amendments

If any amendment is carried out to a Bill of Entry and the Bill pending for amendment approval, the following message will be played.

This BOE has been assigned to the Appraising group (name) for approval of amendment. Thank you.

Queries raised

If any query is raised by the Appraising Group, the following message will be played.

A query has been raised against this BOE. The reply of this query is awaited. For the fax copy of the query kindly press the start button of your fax machine. Thank you.

Deactivation

In the case the Bill of Entry is deactivated (kept aside for valuation, market survey)

The Assistant or deputy Commissioner of Customs groups (name) has deactivated this BOE in the system. Kindly contact the Appraising group (name). Thank you.

In the case of First Check Bill of Entry

First check Bills of Entry are examined first and then assessed later.  If the goods are not presented for examination

This BOE has been processed for examination under first appraisement procedure but the goods against this BOE have not yet been presented for examination. Thank you.

If the goods are presented for examination

The goods against this BOE have been presented in the shed and are awaiting examination under the first appraisement procedure. Thank you.

Green Channel Clearance

If the importer has requested for Green Channel Clearance and if the same has been rejected

This BOE is assessed and the goods against this BOE have been presented and assigned for examination in the shed. The request for Green channel has been denied. Thank you.

If the importer has requested for Green Channel Clearance and if the same has been accepted

This BOE is assessed and the goods against this BOE have been presented and assigned for clearance in the shed under Green channel procedure. Thank you.

System Appraised Bills

In case of some notifications, the assessment is done by the System itself. However, audit is done at shed

The goods against this BOE have been examined at (time) on (date) and the document has been assigned to the Auditor in the shed for auditing. Thank you.

Prior Bills of Entry

When the Prior BOE is assessed but not finalized.

The import manifest for this prior BOE is not yet filed by the Shipping lines or bill of lading is not matching. Kindly approach your shipping line. Thank you.

If the numbers of packages in the Prior BOE do not match with the import manifest.

The number of packages declared in this BOE is not matching with those in the manifest. Kindly amend the BOE or approach the Shipping lines to correct the manifest. Thank you.

Bills not found in EDI System

The BOE is not in the live database.

The information against this BOE is not available in the live database of the system. Thank you.

When BOE is found but its status is not available in the system.

The status of this BOE is not available in the system. For more detail Kindly contact Enquiry counter at customs office. Thank you.

If record not found

There is no BOE filed against this Job Number. Thank you.

If Job number is found than we look for BOE and process all BOE queries and play the information.

The status of BOE on the basis of job–no given at the time of filing declaration.

The BOE for this job number is (read BOE number), repeat (read BOE number). Kindly wait till your information is processed.  (thereafter read the status of BOE)

Search record from IGM

To confirm whether the import manifest is filed in the customs computer system.

The import manifest code was filed at (time) on (date). Thank you.

Search record from IGM

If import manifest is not filed.

The import manifest is not yet filed in the customs computer. Kindly approach your shipping lines. Thank you.

DEPB1

If record is found

The balance CIF is (amount) and the balance duty credit is (amount). Thank you.

DEPB2

If record is not found

This DEPB has not been registered. Thank you.

Shipping Bill Status

IVR Message

After the Annexures are filed by the Exporters/CHA, a JOB No. is allotted by the System.  If the enquiry is made by Job No, the following message will be played

The SB Number for this job number is (read SB number), repeat (read SB Number).  Kindly wait till your information is processed.  (Then process for the SB Number and play the information)

Once the SB No is allotted, DEEC S/Bs and DEPB S/Bs will be marked to DEEC/DEPB Appraiser. If the Bill is pending at Appraiser stage, the following message will be displayed

This SB filed at (time) on (date) and has been assigned to the Superintendent DEEC/DEPB.

The SB is then marked to the Asst. Commissioner of Customs for assessment.

This SB filed at (time) on (date) and has been assigned to the Assistant or deputy Commissioner of Customs for assessment. Thank you.

The SB is then marked to Export Shed for examination

The SB was filed at (time) on (date).  The goods against this SB have not yet been presented for examination.  Thank you.

The goods are then registered for examination

The goods against this SB have been registered for examination at the shed at (time) on (date) and have been assigned for examination in the shed. Thank you.

The goods are then examined and LET EXPORT ORDER is given by the Appraiser (Shed). In the case EGM is not filed, the following message will be played

The goods against this SB have been allowed clearance by the customs for export at (time) on (date). The export manifest from the steamer agent is awaited. Thank you.

In the case the EGM details does not match with the Shipping Bill details, they move to EGM Error queue.

The goods against this SB have been allowed clearance by the customs for export at (time) on (date). There is an error in the export manifest filed by the airline against this SB. Please approach your airline for rectification. Thank you.

After the EGM is filed, in the case of DEEC SBs, they have to be logged.  Similarly in the case of DEPB SBs, they have to be verified before issue of DEPB Scrip

The goods against this SB has been allowed clearance by the customs for the export at (time) on (date) and this SB is waiting for DEEC logging by the exports/endorsement of the DEPB Licence.

DRAWBACK SHIPPING BILLS

After the EGM is filed, Drawback SBs will be processed for Drawback.

The drawback claim against this SB is under consideration.  Thank you.

After the drawback is sanctioned, it will be transferred to bank .  In the case it is pending for transfer to bank, the following message will be played

The drawback amount of rupees (amount) against this SB has been sanctioned on (date). A credit advice is under issue to the Bank. Thank you.

In case the drawback amount is transferred to bank

The drawback amount of rupees (amount) against this SB has been sanctioned and credited to your Bank account on (date). Thank you.

In some cases, the drawback amount is withheld for various reasons.

The drawback amount against this SB has been sanctioned but your drawback payment is withheld. Kindly contact Additional Commissioner of Customs. Thank you.

When queries are raised

In some cases, queries are raised by Appraiser (Shed).  The SB is marked to the Asst. Commissioner of Customs for approval of query etc by shed superintendent.

A query has been raised against this SB.  The reply to the query is awaited.  For the fax copy of the query, kindly press the start button of your fax message. Thank you.

In some cases, queries are raised during processing of drawback claim.

A query has been raised against this SB while processing your drawback claim. The reply to the query is awaited. For the fax copy of the query kindly press the start button of your fax machine.

When amendments are made

In some cases, amendments are made to the SB.

The SB is assigned to the Asst. or deputy Commissioner of Customs for approval of the amendments. Thank you.

In some cases, the SB is cancelled by the system.

The SB has been cancelled.  Thank you.

If the  SB is not in the live database.

The information against this SB is not available in the live database of the system. Thank you.

When SB is found but its status is not available in the system.

The status of this SB is not available in the system. For more detail Kindly contact Superintendent EDI.

If Shipping Bill No. and Job number is found

The SB number for this job number is (read SB number), repeat (read SB number). Kindly wait till your information is processed. (Then process for the SB number and play the information).

If no records found.

There is no SB filed against this Job Number. Thank you.

If Export Manifest record is found

To confirm whether the export manifest is filed in the customs computer system.

This export manifest has been filed at (time) on (date) in the customs computer system. Thank you.

If Export Manifest record is not found

If export manifest is not filed.

This export manifest has not yet filed in the customs computer system. Kindly approach your airlines. Thank you.

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